Originally Posted by
wu_lee
...but that credit never appearing. Hopefully there's just an honest mistake somewhere that can be corrected...but it's been nearly 2 months and I haven't been able to get it resolved or recover anything...
Again, a misunderstanding might be in play. The credit you are expecting may be the unused remaining value of the original ticket, which is already sitting in your account. As several other have pointed out, if you go to past/cancelled reservations you will find the original booking. To make it easy for you, call United and ask what the remaining value on that ticket is. That is the value you have left to use on a future UA flight. When you book a new flight using the value, it will have that same confirmation code. United IS NOT going to send you anything in that case. The value is already sitting there in your account waiting to be used.