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Thread: How to phrase a request about a flight change
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Old Oct 29, 2018 | 12:28 am
  #7  
aquamarinesteph
 
Join Date: Jun 2017
Location: MidSouth
Programs: AA; Delta GM
Posts: 728
Originally Posted by jrl767

Start with something like this:

”Good <morning/afternoon/ evening>, this is Aquamarinesteph ... I’m calling about my trip from SFO to BNA on <date>; record locator is <X1Y2Z3>“

< agent will find the reservation and ask how he/she can help >

“You can see that a schedule change gave me an impossible connection ... The flights I would like are DL xxxx SFO-XXX at hh mm <am/pm> connecting to DL yyyy XXX-BNA at hh mm <am/pm>“






Thank you! I'm usually good if I can practice a call ahead of times. :-)
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