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Thread: How to phrase a request about a flight change
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Old Oct 29, 2018 | 12:16 am
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jrl767
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Originally Posted by aquamarinesteph
... a few specific phrases - like a script of sorts - to use when calling to explain my situation to request help. ...
Start with something like this:

”Good <morning/afternoon/ evening>, this is Aquamarinesteph ... I’m calling about my trip from SFO to BNA on <date>; record locator is <X1Y2Z3>“

< agent will find the reservation and ask how he/she can help >

“You can see that a schedule change gave me an impossible connection ... The flights I would like are DL xxxx SFO-XXX at hh mm <am/pm> connecting to DL yyyy XXX-BNA at hh mm <am/pm>“





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