Originally Posted by rosenkavalier

I did a search on the BA forum for this topic but couldn't really find any results, sorry in advance if this has already been discussed ad nauseum but I find it hard to believe there aren't more people affected by this.

I just had to make a change to an Avios booking which somehow wasn't possible online. (dunno why, it was a very straightforward date change, identical BA flights)
So, when I call the Bronze line listed on my account, it gives me the message 'Due to high call volumes, we are unable to take your call at the moment' and just hangs up on me. I ALWAYS (90% of the time) get this message, except when I am flying F and can call the YouFirst number (then its 100% getting through). Never ever in my flying life have I encountered an airline that just hangs up and doesn't even give you the option to wait. We have all complained in our lives of long wait times, but this is really taking it to another level. Is it just me who find it so arrogant and frustrating?

1) from what status onwards is one not subjected to this kind of rejection? I personally think, no matter what status or cabin booked, one has the right to wait in line to talk to an agent, it is up to the pax to decide whether s/he wants to wait or not
2) how do non status/ non-Executive Club members even get through? There are many situations where bookings or changes can't be made online, and if they just hang up on you, what if you have a ticketing deadline for example?
3) in the past, when I brought this issue up with an agent, they gave me a number which leads to the Gold line, but what if in the future I get an agent who answers the call and refuses to help me because I do not have the corresponding status?
4) what strategies are there to get through in this situation?

This time when I got through I have to say the agents I spoke to were absolutely lovely and apologetic, but its not their fault...

*rant over*