Bees. Honey. Vinegar.

If you can strike a rapport with an agent, they will often take a personal interest in your dilemma. If you’re caustic, they won’t do more than the bare minimum to help and will be counting the seconds until they hang up.

If you get an agent at the end of a long shift, or if they feel like you’re not worth going the extra mile for, those weeks will turn into months.

Remember, from their perspective, one which is not altogether unmerited, your problem is self-inflicted by your inability to keep your login information secure — regardless of how you feel about it.