Originally Posted by
xolinlevh
This was a new one for me.
I have just returned home last night from 5 nights at this same hotel, heading back tomorrow for another 5 nights, got a email this morning from the front desk manager. They were writing to let me know that several of the rooms of the type I booked (corner king) have "sustained substantial damage". As such, they are low on that inventory but as a platinum and "subject to comp upgrades" they are offering me a -$35 rate reduction and a comp upgrade to a top floor king room (not corner). FWIW the non corner rooms are smaller, and much less desirable to me then a corner. I did a quick dummy booking and see the club kings they are offering me...as well as suites, all available. Am I wrong for pushing back for an actual upgraded room instead of the credit+downgrade? TBH the $35 a night doesn't matter to me since its a client booking, and as I'm there a week again I really favor the extra living/working space.
Yeah, that is a different notice than I've ever seen. I'd be upset that I wasn't invited to the party that caused the damage! Since you were just there did you notice anything going on? Do you have any contact at the property? A quick call to find out what happened (if there is going to be considerable work going on you might want to be elsewhere) and maybe get one of the available rooms (repeat guests tend to get much better treatment than first timers). They may not have taken the time to remove the damaged rooms from inventory so don't rely upon the web.