Originally Posted by
navylad
if the claim meets the criteria (see the dedicated thread via the forum dashboard), you should use the dedicated flight delays form on the website, a general complaint won’t necessarily be assessed by the right person.
if you have done, then I would reply requesting The compensation due.
Good luck.
Yes, that's exactly what I did. I did not submit a complaint but a claim. I'm currently replying to this message and try to remain friendly
