FlyerTalk Forums - View Single Post - Pre arrival email: your room type is damaged, how about a credit and a up[down]grade?
Old Oct 27, 2018 | 10:09 am
  #1  
xolinlevh
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15 Years on Site
 
Join Date: Jul 2008
Location: MSP
Programs: Delta PM, Hertz Platinum, Sixt Diamond, LHW Aurelian, Hilton Diamond, IHG Diamond
Posts: 3,664
Pre arrival email: your room type is damaged, how about a credit and a up[down]grade?

This was a new one for me.

I have just returned home last night from 5 nights at this same hotel, heading back tomorrow for another 5 nights, got a email this morning from the front desk manager. They were writing to let me know that several of the rooms of the type I booked (corner king) have "sustained substantial damage". As such, they are low on that inventory but as a platinum and "subject to comp upgrades" they are offering me a -$35 rate reduction and a comp upgrade to a top floor king room (not corner). FWIW the non corner rooms are smaller, and much less desirable to me then a corner. I did a quick dummy booking and see the club kings they are offering me...as well as suites, all available. Am I wrong for pushing back for an actual upgraded room instead of the credit+downgrade? TBH the $35 a night doesn't matter to me since its a client booking, and as I'm there a week again I really favor the extra living/working space.
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