Originally Posted by
Tobias-UK
I would send a brief reply:
”Thank you for your email. When shall I expect to receive the €600 compensation I am entitled to under EC261/2004?”
Yeah, I will be doing that in a moment. This answer probably is the worst customer service answer I've ever received. So much 'we're there for you, and we're sorry you felt awful', but not really addressing my issue at all *sigh*