Earlier this year my flight from Seattle to London was delayed by several hours due to a technical fault. As a result I also missed my onward flight, and the planed touched down 4h and 3mins later at my final destination than planned. I filed an EU261 claim with BA. This is the email I received:
Dear Mrs xxx
Thanks for letting us know what happened when you were travelling from Seattle on xxx. I apologise for the delay in my response. I completely understand how frustrated you must have been when your flight was delayed, especially as you missed your connecting flight to xxx. I'm so sorry for the problems we caused you.
Our Operations team investigate the reason for every flight delay and this tells us where we're going wrong. From what you've told me about your delayed flight, I absolutely agree we've let you down.We always want to maintain a stable operation and we'll only delay an aircraft if we really have to, particularly as it affects our customers and their plans. If you speak to a staff member at the airport, or call our contact centres, we'll do our best to rearrange your travel plans to suit you.
We're very grateful you've taken the time to let us know what happened.
Thanks again for getting in touch with us and I hope you'll see an improvement in our service soon. We value your loyalty as a Blue member of our Executive Club and I hope we can welcome you on board again soon. Please feel free to contact me directly using the blue link below if I can help you with anything else.
Best regards
Is this BA's way of telling me to stop contacting them on this matter or what's going on here? Nowhere does this email mention my claim, nor does it tell me BA won't pay out, or the reason why they won't.
Thanks.