Originally Posted by
Anonba
Yes someone inadvertantly changed your booking for free in error.
There is a set of eligbility criteria available to BA contact centre agents. It is absolutely clear that its only BA operated flights that it can be done on. Free change on the day involves a process that opens up the same booking class on new flight, this can only be done as part of as an automated BA revenue management process it couldnt be done on other carriers.
I did it, myself, in the app. Didn’t call anyone.
Anyone who’s not on an HBO/redemption on a European route over the next few days care to give it a try? I’ve managed to lock all my future flights in this year as HBOs which, had I realised that makes them non-changeable, I’d not have done.