Even WN wouldn't a solution for the OP's situation. They asked for a refund on a non-refundable ticket, not the ability to use it on a future flight without penalty. Although the latter is more or less equivalent to the former for people that travel frequently, if the person in the OP's case doesn't need to travel by the end of the ticket validity period, then WN's policy is effectively the same as everyone's else.

The OP's situation isn't some obscure detail buried in the fine print. The non-refundability of non-refundable tickets is fairly well known, even among people that don't travel. The "non-refundable" nature of the fare is clearly stated on the website, without having to drill down into the CoC or fare rules.