Originally Posted by
Duke787
If their RM is going to offer the room it's on them to make it up to guest standards and if they can't they need to offer a reasonable alternative which includes refund of points. A room is a room. It sounds like RM is at fault here but that's not the OP's responsibility and the hotel should be responsible for a room not up to reasonable standards.
i agree - but the issue is what is a reasonable standard? The guy was in his room a little an hour after making his booking. That is reasonable imho. as far as the room being ready, the main beef was there was no soap in the room when he got there. though he did eventually get some. clean bed, clean sheets, clean bathroom. that sounds pretty ready to me. after all, if the bed was dirty, the sheets were stained, and the bathroom had evidence of the last guest in the toilet it's not like anyone would say 'but at least there was fresh soap in the room!'