This the new Marriott. No common sense, no one (on either side of the legacy programs has a clue how to resolve things in a timely manner, or at all).

I was hit with the 5K vs 2K x 3 mess a couple of times and let it slide as there were so many on the to do list with this company.

Just yesterday I received bizarre response from the Cork offices that claimed no record of the missing stay folios being received by the Research Dept even thought I received an email acknowledgement not once, but twice.

Starriott is starting to make Accor service look good, and that's saying something.