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Old Oct 25, 2018, 5:28 pm
  #47  
bhrubin
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Originally Posted by RichardInSF
I tried that too but it was ignored.
Oh no they didn’t! I’d be PISSED.

I’d definitely speak to a senior manager about that! At a luxury hotel, that’s pretty inexcusable. They should comp you a dinner or buy you a bottle of nice wine by way of apology.
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