I’ve had the Amex mail (first, incidentally) and now the BA one to add to my existing collection of 6 pathetic emails from BA. I am spitting feathers at the language in the new one:

Once again, we truly apologise for any worry and inconvenience this criminal activity has caused. Our contact numbers can be found at ba.com, or you can email our Data Protection Officer at [email protected].

if they replaced “this criminal activity” with “our incompetence” then we might be getting somewhere but they’re still behaving like a toddler who says they haven’t eaten a chocolate ice-cream whilst having their face covered in it.