Originally Posted by
bobpark56
Beware of hidden charges for airport pick-ups. We recently used an Autoslash recommendation to rent a Budget car at Gatwick airport. On arrival we were charged $135 extra for previously undisclosed fees...nor was there any alert that there might be such fees. Complaining to Priceline or Budget does no good, as they cite well-hidden fine print from Budget that supposedly justifies their practice of adding airport charges.
So it's no more Priceline or Budget for me, unless I get a firm price that states there will be no other charges. I have yet to bring this up with Autoslash, who I used to dearly love.
Please do email our support team, and also include a photo of your final bill if available. Our team is always happy to help diagnose billing irregularities. While there isn't much we can do about mandatory CDW in certain locations, we'd be happy to take a look to understand what may have happened there.