Originally Posted by RichardInSF

So yesterday, I had a 5 hour flight SFO-EWR followed by a 12.5 hour flight EWR-DEL and a 30 minute car ride to the Leela Palace.

The LAST thing I wanted was someone to daub something on my forehead, put a lei around my neck, and direct me to sit in the lobby while they went through their check-in bureaucracy (and it being India, that always takes time). Why can't they do in-room check-in, especially for club level rooms? They didn't even offer water while waiting. Fortunately, I was able to turn down the hotel welcoming tour but the employee still tried to sneak bits of it in.