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Thread: Customer Care web form -- Experiences, Issues, .... [Consolidated]
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Old Oct 25, 2018 | 10:41 am
  #37  
pbh220
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Join Date: Feb 2011
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Programs: United-GOLD, AA
Posts: 174
Coair.com-what happened to United Customer Care?
Hi All,
Wrote a complaint to UA Customer Care using the usual email ([email protected]) and instead of reply from UA rep (at customer care), the reply was from "[email protected]". And it was not helpful at all-robotic apology.
Does UA still have an "in-house" customer care or are customers being placated by an off-shore phone center? Where (email) do I send an issue to UA in house customer service?

Thank you!
Last edited by WineCountryUA; Oct 25, 2018 at 4:48 pm Reason: repaired typo in title
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