Originally Posted by
airoli
You never answered the question how much in advance of the date of departure you noticed (by your own means) the schedule change.
As I mentioned, there are typically queues worked by robots to send out notifications. In this case, the AC robot picks up the schedule change, sends the notification to LX, then the LX robot works off its queue.
Close-in bookings are prioritized.
Your question is not relevant to this discussion.
Swiss customer service told me that the robot should send out an update email even if the change in departure time is only 5 minutes.
The change was received by Swiss and the automated system failed. This has been confirmed to my by the agent.
I should have received the update more than a month ago, as the change was received by Swiss on September 19, 2018.
In my case, the flight departure time change was significantly greater than the minimum trigger for the update.