Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
The three (well four if you wish to be pedantic) words that we used at BA to describe their attitude towards their employees recently was "Couldn't Care Less".
Says it all really. Applies to passengers and staff.