Originally Posted by
SOBE ER DOC
Came across an interesting article in the Chicago Business Journal today detailing the three words AA FAs would use to describe the company. Seems many of them are as unhappy with the current state of AA as some of us are.
https://www.bizjournals.com/chicago/...challenge.html
My personal favorite was "going for crAAp."
I feel a little bad for the employees of AA. Many are watching a once-great airline move in a direction that calls into to question what AA truly values and differentiates itself from its primary competitors in ways that are not conducive to consumer loyalty.
I'm curious, what would your three words be to describe AA? Mine: we don't cAAre
There are certainly moves I don't like but ... one of them is the inconsistency in FA's and the lack of any way to enforce soft standards. Most FA's are in the range of good to great but if on every flight the FA's (1) gave a PDB, (2) greeted me by name, (3) didn't disappear en route, and (4) thanked me for flying AA, it would be an improvement most of us would appreciate. Plus those are the service standards and it just isn't that hard. Personally, I would think working long haul J, for example, would be pretty exciting ... interesting pax, time off on the other side, and only working a few days a month. One of AA's moves is upgrading its international premium product but the problem is the soft product so it seems strange to see the FA's making these complaints.