Originally Posted by
MarkP24
I was there recently and Dawn was in the lounge. As mentioned, she is very attentive and friendly.
Regarding the hotel itself, I found it VERY dated, and nothing special. My bathroom door wouldn't even close, as the door clearly wasn't made for that door frame....
The location is good if you need to be downtown.
Originally Posted by
Delta3MM
Dawn is amazing! She owns that lounge, which is one of the best in the domestic market.
Billy
As a follow up to my previous post, the Assistant GM emailed and called me today after reading my survey. He was incredibly apologetic about the bathroom door not closing, and that I had to ask about elite benefits. He also mentioned to me that the hotel will be going through renovations which will update the rooms, and they will have a beautiful new M Club.
He was incredibly gracious, and I would stay there again. I also mentioned Dawn's stellar customer service in the lounge.