https://www.stuff.co.nz/travel/news/...ssenger-queues

This is one of the more ridiculous Auckland Airport stories I have read (posting in this forum because Christopher Luxon and Air NZ quoted and referenced)

Aside from its arrogance and condescension e.g. "It isn't just a box with a couple of floors like a shopping mall. "It's not as simple as the bits the customer can see. There is all the stuff that goes under the ground like water, power, telecommunications and gas lines. "There is baggage handling and safety requirements…. And now we have a government that wants rail to the front door of the terminal."

[Really? There is a baggage system? Wow...who would have thunk it!]

They are so arrogant to suggest employing a couple of people facilitating people moving through the queues will solve the problem. Huh? If I read this right all that the "combers" are going to do is move people who are running late moving them to the front of the line. How exactly does that make the overall queue move faster?

For what is such a vital infrastructure business and vital cog in our economy, these comments would be laughable if they werent so depressing.

And this from an airport that wont even invest in a second bus between terminals or put trolleys in the very long walk to A380 gates in international (to note but two of the many failings of this airport)

The quotes come from a senior manager, which suggests their culture is rotten from the top. Basically, they dont seem to care about their passengers at all