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Old Oct 24, 2018, 5:25 pm
  #976  
WakeTurbulence
 
Join Date: Nov 2016
Location: SFO
Programs: UA 1K
Posts: 127
Originally Posted by Old Gold
Does anyone have any recent experience with companion upgrades on separate PNR's?

I am 1K traveling on a reward ticket eligible for upgrade with Explorer card. Wife is traveling on same itinerary with a paid G fare. What are the chances of adding her to the upgrade list at the airport?

In the good ol' CO days it wasn't a problem, even for companions on the same flight but a different ultimate destination.
Still possible but sometimes very difficult to find an agent that is aware/willing to do it. Probably easier to find someone in an ex-CO hub than ex-UA.

I went to the service desk at the Denver UC a few months back and tried to add my buddy to the gate list. The gentleman I spoke with was adamant it was not allowed and had never been allowed.

When I politely told him it was a carryover from the CO days and I had done it numerous times post merger and was always under the impression is was well
within the rules, he claimed to be a “regional trainer” and that he would know what’s allowed and what isn’t.

When I realized I wasn’t going to get anywhere with this guy I walked over to the bar and figured I would just try at the gate. Shortly after, a second agent who overheard the conversation walked up to us and apologized. Said his co worker was a clown and not to listen to anything he said. He asked for our boarding passes and when he came back a minute later, my buddy was on the UG list!

When we we were leaving the club, I made sure to thank him in front of the clown I spoke with the first time and said “I’m sure glad someone knows the rules around here!”
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