Originally Posted by
Doppy
Thanks for the suggestions about other places to file complaints. It's rather frustrating that Capital One refuses to do any investigation, nor will they provide any information about the merchant except for a phone number, so there's no way to escalate against the merchant directly.
I'm very curious about this, since the card issuer is responsible for fraud if reported within 30-60 days. Do you mean to say you have told them in no uncertain terms that this is a fraudulent transaction the cardholder didn't authorize, and they are still refusing to void it?