Originally Posted by
1010101
Unfortunately its hardly surprising given the state of CX's IT. I have absolutely no idea why the department heads weren't fired years ago.
The department head was fired years ago (I can't remember what the specific shambles was then, but if you dig into the archives here you'll find it discussed); unfortunately the new department head seems not to be any improvement. This surely reflects on the competence of the senior prople making those recruitment decisions.