Originally Posted by
Musken
And the question "how was your flight?". I just really do not understand why they have to ask it. It was a flight, something one has to do as a punishment to get to a destination, something I really dislike also when flying business class, something I have no wish whatsoever to talk about, something that made me tired and now I just want to forget about it!
I like arrival interactions to be kept to a minimum, unless I ask questions.
I actually enjoy flying. There are some annoying questions, but I just answer to briefly exchange pleasantries.
Four Seasons tends to have less intrusive interactions by default, whereas Ritz-Carlton training emphasizes more proactive/friendly interactions. In both cases these styles aren’t everyone’s cup of tea. Some people find Four Seasons “cold,” while others do not like staff to initiate small talk the way they do at Ritz-Carlton and at some other hotel groups.