Originally Posted by
Gig103
Dougy is always trying to play catchup. I mean, how is Delta's stock performing so well? It must be the change to the EQD waiver on the Amex, and that Skyclubs are tied to same-day tickets. It can't have anything to do with on-time performance, IFE, or more comfortable economy cabins, or the crew.
Okay snark aside, maybe someone is trying to improve the experience for the elites and lounge guests, rather than seeing the CC perks as liabilities. Maybe.
Love this. But no amount of lounge guest reductions or EXP-rank thinning will make up for the rotten service provided by AA and many of their employees.