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Thread: Westjet customer complaint line/portal?
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Old Oct 22, 2018, 12:31 pm
  #2  
Frequentlander
 
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
Originally Posted by HomerJ
All I had a very unsatisfactory experience from start to finish on a recent WJ flight.
So I went to FB posted a message directly to WJ, and the chatbot said someone would get back to me after I posted my FF #.
Anyone have any experience as to how long it takes for someone to get back to you.
Issue happened last Thursday, but the chatbot said quickly.
So whats your experience with quickly and if they don't get back to me, any suggestions for next steps?
They respond to Twitter quite quickly and then you can switch over to e-mail once they have your PNR etc.
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