Originally Posted by RogerD408

Just a word of caution. If AA determines the SWU should have been used, they can pull it at any time. I had one gifted to me before I was EXP. Trip went without a hitch. Then two years later, when I earned my own SWUs, my account was showing as one used and only seven available. Digging in found it was related to the gifted SWU that they did not properly pull and expired before it was found. The agent that put my account negative would not hear anything about it being in error. The EXP that gifted the SWU also called to confirm the intent. The EXP desk reversed the -1 and it was immediately reinstated by the first agent I talked to. Fortunately I had connected with a resourceful EXP agent and she merely issued a new SWU and that stuck. Bottom line, document EVERYTHING with dates and names wherever possible and keep it handy. Also keep track of all activity so something doesn't sneak in.