Originally Posted by
Goldorak
Not sure I understand correctly what you mean by "day use". Did you have a room for day use (as they have in some airport hotels for instance), or do you simply mean eating at the restaurant of the hotel without any room booked (day use or classic night use) ? If the former, then it's normal that you earned points for the room + F&B consumed during the stay. If the latter, then you can be happy as you shouldn't have earned points as per the T&C of the program.
no room. For “day use” I mean to enter in the hotel to use amenities and services such us beach, sun beds, restaurant, gym, the same as I am guest
some hotels apply a fee for use services and you pay also (of course) what you eat / drink. Some other hotels (perhaps because i’m Platinum) just let use services and you pay restaurant / bar bills.
Always have had reward points sending the invoice to customer service