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Thread: Why is it so difficult to get accor rewards to credit points properly?
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Old Oct 21, 2018 | 4:08 am
  #14  
Fyd
10 Years on Site
 
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
Programs: UA GS, SQ PPS, IHG Plat Amb, Marriot Gold, Hilton Gold, Club Carlson Gold, Accor Plat
Posts: 489
Originally Posted by pb9997
Accor Customer Service is basically non-existent and serves only as a messenger to inform the hotel to do the right thing. If the hotel does not do the right thing and customer insists then Customer Service keeps informing the hotel to do the right thing.
I don't think that's fair - Accor CS first tries to get rid of the customer with a cut & paste email that doesn't relate to the inquiry at all. Only then do they inform the hotel...
They have the important function of reducing the inquiries to hotels by getting as many people as spossible to give up...
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