The funny issue is that all you guys wrote about it is really true. Bit Marriott managment dies not care.This Hotel business seems to work different. Usual you try satisfy your (loyal) customers. My understanding is, that Marriott is earning much more money with one night customers than with loyal customers with 75 os 100 nights+.

Since Marriott changed Hotel software at 4P two weeks ago, none of my two stays has been posted. Intotal 3 nights. I Claimed one other night at the date date of the system chnage and now for 5 or 6 weeks there is no answer from the team.

What I don t understand, there should be enough employees but does Marrioot really reduce the manpower or in other words fire those people? Well 6 weeks and no responce for a customer with 80+ nights seems to be ok for Marrioot.

So I assume customer does not care.