Totally agree with above review. I've stayed here 5 times since it opened a couple of years ago, and most recently decided to try out the Westin Resort again. Big mistake, Ziva is the only place I'll stay in Cancun. I travel solo, and have never had a bad experience here, service and staff are top notch as are the restaurants, pools and beaches. Additionally, unlike some other resorts, if you arrive early (and your room isn't ready yet), you can still enjoy all the restaurants and amenities, same with a late check out. You can leave your bags at the front desk and still enjoy the property while you wait for your flight.