FlyerTalk Forums - View Single Post - Consistent Concierge Key treatment at ORD for BA GGL
Old Oct 20, 2018 | 7:34 am
  #316  
Upupintheair
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Join Date: Jun 2015
Location: The Hague/London
Programs: BA GGL/CCR, BA LTG, Hilton Diamond, FB Platinum, EK Gold
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Originally Posted by Killian_S
Just to provide a reverse to this (i.e. BA's treatment of CK's) - my colleague and I recently flew in to LHR on a BA flight from Mumbai, and we were both connecting to Edinburgh. He is a CK (and a high-value CK at that).

Nothing on the ground in Mumbai, no intro to or welcome on board from the team (who were a pretty good and friendly crew) and no special treatment over and above (we were in Club). We had a BA person meet us at the B gates upon disembarkation. To be honest, while she was perfectly pleasant, we may as well just have done it ourselves. No special car transfer (I was looking forward to a new Jag), no escort to the front of the connections or subsequent EDI boarding queues (there were a lot of Group 1's), no Concorde Room access while we waited (3h layover), no intro to the EDI crew as a CK, but we did get a free Diet Coke and a chocolate bar. I did however see a GGL member get a welcome on the EDI flight, so again, it's all a bit of a mystery for me as to how this works!

Based on what I saw above, I don't think that BA teams quite view CK as completely equal to Premier. Just one data point and YMMV.
Sooo, arrived on a flight from AMS today and when disembarking there was ground staff waiting at the jetty with a sign : 'Concierge Key' on it. So there does seem to be some recognition.
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