Originally Posted by
CPH-Flyer
The devil is in the details, and it depends on the exact wording, and how much post rationalisation he is doing here. Though my take here is that he is in the wrong no one was upgraded from J to F. And the PIC created this debacle by being unreasonable.
If you want details, here my best attempt at translating while trying to capture the tone. I'm a native speaker, so my Thai is more than fluent, but you can take this as you wish:
1020 crew and pilot arrives
1050 discovered that deadhead pilot got assign seat 16AB/16JK which is different from the manual provided to the PIC, so PIC called KK about passive seat assignments and requested to move to F. Because this flight operate on B and Y, so there should be F seats available as they are entitled to. KK responded that F is already full.
PIC was surprised because during briefing there were only 3 pax on B and 7 on F. He wasn't sure whether there were additional B pax that got F seats, or has pax been upgraded, or if there are any other reasons that KK failed to mentioned.
so PIC requested KK not to board pax yet and fix this problem first. If pax are already boarded then there will be seat reassignment later, which makes thing more complicated.
KK insisted on not doing seat reassignment, replying that "deadhead captains are only passive, pax are more important" and that "pax might file complaint"
There were no further communication from ground crew.
50 minutes later after the departure time was the first time KK came to cockpit saying "passengers are ready". PIC said "has the seats been taken care of?" KK replied "can't be done." No further explanations were given.
PIC said "Then we're not boarding"
KK said "Then we'll AOG the flight. Put all pax to hotels"
All the pilots were shocked and dumbfounded by the KK. We didn't understand what happened and why KK said so.
30 minutes later, KK came to cockpit and told PIC "call OS and Captain Nattachai" and walked away.
Captain and pilots in the cockpit tried to invite KK to talk, but KK denied and walk away.
30 minutes later, KK told PIC to "explain the reasons to pax at the gate yourself" and walked away.
10 minutes later, KK said "Only DK can tell me to move pax seats"
10 minutes later, a female ground staff came to notify that KK is talking to DK
15 minutes later, ground staff notified that everything is taken car of. Boarding began and completed in 20 minutes. Flight proceed
Flight landed BKK at 0006