Originally Posted by
pon18n
So the PIC of the flight has made a personal facebook post explaining the situation
https://www.facebook.com/chongsiri/posts/1899101286847466
http://news1live.com/detail.aspx?NewsID=9610000104848
Note that it is in Thai though. You can google translate it if you want, but I'm a native, so here's my summary for you guys.
He claims that KK has complimentary upgraded pax from J to F which is different from PIC manual. So he tried to fix this pre boarding. KK insisted that pax should take priority and refuse to demote pax. PIC refuse to take off. KK refuse to change. Then 2 hours passed and things happened the way it did.
The devil is in the details, and it depends on the exact wording, and how much post rationalisation he is doing here. Though my take here is that he is in the wrong no one was upgraded from J to F. And the PIC created this debacle by being unreasonable.