I wasn’t sure if this was appropriate to post anywhere else, so mods are welcome to move this if appropriate.

On Wednesday, I finally got fed up with the new hotel email domain changes and email contact issues causing a fiasco whenever trying to email legacy SPG hotels—even when just replying to emails already received. I called and left a forthright voicemail message of complaint for David Flueck, Marriott Sr VP of Loyalty.

For those who don’t know. Marriott foolishly changed the email domains for various legacy SPG hotel brands and stupidly didn’t properly provide for automatic forwarding from the original domains:

stregis.com was changed to stregishotels.com
luxurycollection.com was changed to theluxurycollectionhotels.com

The net result is a complete breakdown in customer contact and follow-up service via email with these hotels. It’s unacceptable and needs to be immediately addressed and corrected IMO.

(It’s also a complete tragedy that email addresses are no longer included on the main Marriott.com page for each hotel property. Previous SPG hotel website pages always included those email addresses of note for ease of contact.)

Well, today I got a call from the Marriott Department of Consumer Affairs in Omaha. I spoke with a representative who will be relaying these issues and following up with me in due course.

I will update this thread with any further information and responses I get via Marriott. Suffice to say that I’m at least pleased to see Marriott trying to listen and respond to my complaint. Here’s hoping that progress can be achieved sooner than later.