I had a call today to Amex because I have just paid the yearly fees for the gold card (165€). I directly asked if there was an incentive for a new year with amex because I had some offer a couple of years ago and asked for 10000miles. The agent put me on hold for a couple of minutes and tell me he is going to "fight" for me
So I got 10000 miles to be on my account on the next transfer. I should have asked for more as I had 37k of spending the last twelve months.
And tonight, I got my account updated following my application to amex platininum with 50k miles bonus.
Good mileage run today :-)