Originally Posted by
Cledaybuck
Seriously? Even if they make a flight change 90 days out they wouldn't inform me until about 30 days out? Why? To make sure my options are more limited and make it harder to select seats that I paid an extra $50/pp for? Why wouldn't an email automatically be generated when changes to my flight happen?
The easiest answer is that more changes might be forthcoming and they don't want to expend the effort to rebook you again.
There are many, many things to complain about in the world of AA IT and service/self-service functions. If you get to EXP you'll probably find mostly experienced, well-trained phone staff. The rest of us...