Originally Posted by
SkiAdcock
Because Marriott IT currently is a cluster & that's not news to anyone who's on FT, that would be one very strong reason why the OP should have quadruple checked everything rather than making a reservation (that he may or may not have actually made; we'll never know if it was user or IT error at this point) & heading off overseas w/o knowing if it was really a done deal rather than blithely assuming it was all ok.
Over the many years I've traveled I've assumed the reservations (whether any airline or any hotel, again not specific to MAR) were ok, but I always made sure I put (back then paper/now digital) back-up documentation where I could access it if there was/is a problem at check-in. The airline/hotel/car rental/train system should run smoothly when reservations are made, but just in case I take responsibility for my own reservations & have the back-up documentation I need.
Cheers.
True. But customers are quick to blame the company because:
A) There are many who are experiencing their own unique set of I.T./account issues with Marriott. But more importantly
B) There is a gradual erosion of trust and confidence when these people feel there is just a deafening silence from the company's side. And the fact that we have to screen shot upon screen shot nowadays everything or write things down on a piece of paper speak volumes on our level of trust/confidence with the merge. And most importantly IMO,
C) Statements like "all together" now or "hang in There" or "99% complete" gives the perception that the company is oblivious and/or indifferent to the customer's concerns.
There is just no accountability and communication. Hence many can relate to the OP in their own little way and all together now blame Marriott. If people are not weary and frustrated, they would think this was just an oversight made by the OP. True Marriott does not owe us anything...Not our trust nor our confidence.