Originally Posted by
SHLTP
I finally had it so I spoke with a senior exec the other day. This exec said he does not blame me for skipping Marriott for a few months while they sort IT things out.
Big problem he said is that to save money Marriott went with "archaic Marriott system" even though SPG system was "much better and more modern."
The exec was possibly speaking out of school, or without full knowledge. It's way messier than this. Although when Marriott has acquired chains or added them (or SPG for that matter) by absorbing them and dumping them into the program as-is, you've seen no issues. But that was never going to happen here, which leaves us where we are.