Originally Posted by
SHLTP
Big problem he said is that to save money Marriott went with "archaic Marriott system" even though SPG system was "much better and more modern."
Shades of United/Continental
FWIW - I wasn't throwing all the blame on the OP, especially given Marriott's IT issues. But for years when traveling I do screenshots or get confirmation #s or put confirmation emails (whether it be airlines or any hotel chain, not just Marriott). They have a responsibility to handle things properly but that doesn't absolve me of also taking responsibility myself. I do the same w/ hotel wake-up calls. Might place one via the front desk, but also set my cell phone.
Cheers.