FlyerTalk Forums - View Single Post - Surprise and Delight - Bonus Miles at Gate
Old Oct 17, 2018 | 4:39 pm
  #5  
fiuchris
15 Years on Site
 
Join Date: Sep 2009
Location: DEN
Posts: 260
This is a newer customer service gesture. I have seen it across the system so I'm not sure how the flights or passengers are selected. I think intra-California may see proportionally more luv with this gesture, but that's just my own guess based on the California Strong initiative. I will say that it's usually pretty fun to watch it happen!
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