FlyerTalk Forums - View Single Post - A shocking Marriott IT fail
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Old Oct 17, 2018 | 11:05 am
  #11  
bhrubin
Suspended
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Originally Posted by CLEguy
I'll never understand why there are so many loyalty program apologists on FT. Does it not occur to you that you shouldn't need to do all those things when you make a reservation?
I have to respectfully disagree. If I’m booking a hotel only a day before my stay in another country, I’m most certainly going to make sure I receive the confirmation email or see the stay posted in my upcoming trips on my Marriott.com account or app. If not, I’ll be calling to confirm the details. That didn’t happen. That’s curious to me, too.

It seems reasonable for anyone staying with Marriott now to be a bit careful with the IT. Especially if you stay often enough and/or are active here on FlyerTalk and most certainly should know better! So it’s pretty curious to me how any experienced FTer might book last minute, not check for an emailed confirmation, not check the app or online account to confirm, and then simply assume all is OK when flying off to another country. It doesn’t pass the smell test for me, I’m sorry to say.
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