Originally Posted by
thunderlounge
...So I don't think it was that they had any intent, but were simply incorrect in this particular situation..
The intent comes from me-- at length an din detail-- discussing with the Amex person who solicited me that my card came up for renewal in early October and that I wouldn't be renewing my business Plat at that time and him explicitly and repeatedly telling me I could simply downgrade to Gold or Green at that point w/o losing the offered bonus.