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Old Oct 16, 2018 | 10:23 pm
  #165  
ftrichard
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Join Date: Dec 2014
Location: Lisbon
Programs: Marriott Bonvoy Titanium, IHG Platinum, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,508
Originally Posted by Andy82
SNIP
In most cases I don't get the 1000 platinum gift points / any other extra point (from special rates), for which I always try to call the hotel, that blames Marriott, then Marriott, that blames the hotel, until 10 days pass and then they can credit them manually.
SNIP.
I have this at one of my recent stays at a former SPG. The Extra line only shows 2000 points (I assume the promo) when it should show 3000 (+1000 welcome points).

I'm in contact with the hotel management and have sent them screenshots of their posting and my subsequent stay at the JW Jakarta to show what 3000 Extra points looks like.

I've not had a root cause analysis from them yet. Currently I'm assuming it's human error so I don't want to name and shame but who knows really. I met the GM when there but don't want to bother him with such a trivial issue if the managers cannot resolve it. So I'll try the Platinum line if it's not done soon.
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