the real issue here is Alaska's terrible IT. Any airline going through a merger is going to have this happen - I went through AA and US and had to deal with the legacy US planes which were absolute trash (and the US leadership that came over carried that mantra to the new AA, which is why I left - but that's for another time).

This is a good opportunity for Alaska to invest in a system that will let passengers know when equipment changes happen, when class changes occur, and give them options when such things happen.

Now that I'm off my soapbox, give it a couple of days. CC refunds take ~1 week to process, and if you still have trouble, call in to the helpdesk.