Originally Posted by
bhrubin
I have had no issues staying in touch with my Ambassador, but I just had my first heads-up about different email domains for a few of my favorite hotel brands. I hadn't heard back from my contacts at the SLS Beverly Hills and even the St Regis San Francisco...and today learned why. Their email domains have changed with the switchover, causing a bit of a mess, understandably.
It isn't luxurycollection.com any longer; it's now theluxurycollection.com.
It isn't stregis.com any longer; it's now stregishotels.com.
Marriott really was foolish for this change IMO. But it is what it is now.
For those who aren't hearing back from those who used to always be responsive, I can virtually assure you that the new email system is part of the reason. That apparently has caused many more people to call, backlogging the phone lines and voicemails for too many people to count.
Thanks Bill
Have been very surprised that Suiran has not been responding but will try the new address
(weirdly Prince de Galles & Grand Bretagne are still working- just checked and email was
[email protected])
Another “Ambassador to the Rescue” story
I could not apply my SNAs to two upcoming reservations next year. My Ambassador said she too was having difficulty but would persevere and I just received notice that they were applied.
As it turns out this is an advantageous time to have an Ambassador!